Shipping policy

Shipping Policy

Delivery Information

• Shipping Origin: All products ship directly from our supplier to your South African address
• Delivery Time: 10-15 business days to South Africa (excluding weekends and public holidays)
• Tracking: Full tracking information is provided via email once your order is dispatched
• Delivery Areas: We deliver nationwide across South Africa

Shipping Costs

• Standard Shipping: Shipping is calculated at checkout for all orders.
• Remote Areas: An additional surcharge may apply for remote locations (we'll contact you if applicable).

Important Notes

• Delivery times may be extended during peak seasons (Black Friday, December holidays) or due to customs processing
• You may be contacted by SAPO or a courier service for customs clearance.
  
• We are not responsible for delays caused by customs, weather, or courier service issues beyond our control

Customs & Import Information

Import Duties

• We do not charge VAT. The price you see is the price you pay.
• Occasionally, SARS may levy additional duties.
• Any additional customs charges are the customer's responsibility.
  

Customs Delays

• Typical customs processing: 2-5 business days
• Peak periods may cause longer delays