Refund policy

Returns & Refunds Policy

Return Eligibility

You may return items within 7 days of delivery if:

• The product is defective, damaged, or faulty upon arrival
  
• The product fails to function as advertised
• You received the wrong item entirely

Items That Cannot Be Returned

• Products damaged due to misuse, incorrect installation, or normal wear and tear
• Items returned without original packaging, accessories, and documentation
• Products showing signs of use beyond initial testing
• Items returned after the 7-day return period has expired
• Products that have been modified or altered in any way

Return Authorisation Process

1. Contact Our Support Team: Email us at everythingelseltd@gmail.com within 7 days of delivery, with your order number, photos of the issue, and the reason for return.
2. Return Authorisation Required: We will issue a Return Merchandise Authorisation (RMA) number - no returns accepted without this
3. Return Shipping: Customer is responsible for return shipping costs to our supplier (waived for defective/incorrect items)
4. Original Condition: Items must be returned in original, unused condition with all packaging and accessories
5. Quality Inspection: All returned items undergo thorough inspection upon receipt

Refund Processing

• Inspection Period: 5-7 business days after we receive your return
• Refund Method: Refunds are issued to the original payment method
• Processing Time: 7-14 business days for the refund to reflect in your account
• Restocking Fee: A 15% restocking fee applies to returns due to change of mind (waived for defective items)
• Return Shipping: Non-refundable unless the item was defective or incorrectly shipped